My 12-year old son went with friends to the beach. I gave him my cell phone. The account was current and paid to date. At 9:00pm, I tried to call him and the phone was disconnected. I called Metro PCS at 888.863.8768 and spoke with a customer service representative. She requested my "security code" to access the account. I told her that I did not have a "security code".
I opened my account more than 5 years ago and have always paid the bill online. A security code is not required to pay your bill and I do not receive paper bills. She refused to help me without the security code. I spoke with her supervisor, Mike. I asked him how the security codes were set up - were they alpha, alpha-numeric or numeric codes. Thinking this would help me determine what I may have set up 5 years earlier.
Again, he refused to help. He said he could not give me hints. This conversation lasted for more than 10 minutes. I explained that I feared for my son's safety since I could not reach him by phone. He said that the phone call was non-productive and he was ending the call. With that, he hung up on me.
Their customer service support and supervisor teams acted without human emotion. Please consider this information before doing business with this company!!
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