Back in January, we bought the Haier HLC26B 26-Inch Widescreen LCD HDTV/DVD Combination.in the beginning, it worked great, but in less than 5 months, the DVD player wouldn't load.in the beginning of May, I contacted the Haier America customer service department and explained the problem and in that initial call, I thought the problem would be fixed. It is now over a month after that first call and I don't know where else to turn.
I have made phone call after phone call after phone call and have followed those up with more phone calls and have gotten nothing but the runaround. I know the ticket number by heart and have 4 pages of notes regarding all of the conversations I have had and what I was told by the reps. I would rather eat glass than have to make one more phone call to Haier. Yes, the process is that painful! They told me that they would replace the TV once I send ours back. But I've been waiting for the FedEx Shipping labels that they were supposed to get to me and guess what? I have received nothing! Every day I have to tell my child that he can't watch his favorite movies anymore because the TV we just bought BROKE for no reason!
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