Hi, My name is Ashley. My boyfriend and I have a cricket phone. Recently I was double charged and have had nothing but a huge hassle trying to get my money back. First off, I used the telephone service to pay my bill. After an Hour and a half i called Cricket Customer Service and the lady i talked to stated to me that i had put my credit card numbers in wrong and she needed them again. I asked her specifically if i would be charge twice, She said no because it had not gone through. She also told me that i was only to be billed in the amount of 69.01. She billed me for 84.01 an amount that i did not agree too. I called customer Service and they put in a refund request and I sent the fax i needed too. That 720 Number! After that every customer service person i talked too, has giving me problems and hung up on me. Also blocked my number? What is that. I was calling for money they owed me. That is not fair. What kind of customer service is that? I have had a cricket phone since i was 16 Gave cricket tons of money. Now i'll i am asking is for them to fix the problem they made and refund all my money. The 84.01 and the 35.00 for my bank overdraft and the 8.00 a day it charges me. Yes i put money in the bank to cover the charges but if I would have never been double billed it would not have been necessary. I am a busy person, I had to go into the cricket store and talk to someone because i was blocked over the phone. I dont have time for all this hassle. A hassle that shouldnt of been done in the first place. Crickets customer service said we are only people and i dont put blame on anyone but without your customers You would not have a business. I am a customer and i am only a person and things should be set right. You are liable for these charges. I got bills to be paid and can not afford this. Whether or not i remain at cricket is up in the air but i just want my money refunded.
Also while im on this cricket thing. Ever had a shut off phone that still received text messages? I have had this problem when i got a new number. I had this women call me and said the number use to be her's and she was getting all my text on her old phone! She new my life story, everything about me what i did names and numbers evrything. How can cricket run a business like this? They did nothing about it. Told me it wasnt there fault and it was impossible, i met the lady and she showed me the phone, incase i ever persued with a lawsuit.invasion of privacy i would say!!!
I think we need a class action law-suit againt Cricket!
Ashley
Monroeville, Pennsylvania
U.S.A.
0 comments