Yes, that's right. I got charged something and received absolutely nothing in return.
If you live in the Cincinnati area and need a home electronics component fixed such as a TV, receiver, vcr, etc, don't waste your money or your time with this establishment.
They charge you an up front fee of $35 just to take a look at your stuff, whether they fix it or not. Thats fine if they at least can provide you with a diagnosis or some other sort of useful information. But if they hand it back to you and say "we couldn't figure it out", that's something different all together. They were able to duplicate the problem too. If they had not, well then I could see where you simply can't fix what is not broke, but this was clearly not the case. Would you pay money of any kind to anybody to look at somthing (your car or otherwise) and tell you they have no clue? I had no clue either. Thats why I paid you so-called professionals to figure it out for me. I don't have to pay someone $35 to tell me what I already know.
Their best advice was to send it back to the manufacturer. Now why would anyone need to pay someone $35 to tell them something they already knew they could very well do themselves?
To add insult to injury, the owner (and chief troubleshooter) told me what he thought MIGHT be the problem. Now I'm no electronic specialist, but I do know some things about this stuff. What he told me didn't sound logical and related to my problem. When I questioned him about this line of reasoning, he then backpeddled and said that "it was just a guess." I don't pay people $35 to guess. Knowledge and professionalism are what I pay for. This conversation has led me to believe that either they are not very good at what they do, or they are just plain inept.
In any case, the proper and honest course of action would have been to refund my money, which I did ask for.instead, the owner insisted that his time was worth money, and that he would not do so. Evidentally his time is much more valuable than mine. What a wonderful way to justify your incompitence with your customer.
To Mr. Meineke I say: There is a cost to doing business. Though you may have expended some of your valuable time attempting to provide a service, the fact is you did not provide anything of tangible value to the customer. How do you do this and maintain a clear consious? The right thing to do would have been to simply bite the bullet on this one and accept the fact that you didn't do anything that could be accepted as useful to the customer and worth paying $35 for.instead, you kept my money. I hope it was worth $35 dollars to you. The long-term repurcussions of this will far outweigh that amount in your future business.
0 comments