Below in quotes is a prime example of Meinekes Customer service attitude after installing two incorrect and nonfunctioing catalytic converters into a Isuzu Trooper
"I will refund your money in full! Your refund check for ZERO dollars is in the mail as I type this. You paid ZERO dollars to have the converters installed, so that will be your refund amount.
YOU were not the Meineke customer. The person who sold you the car was. As with ALL products/services, the warranty only applies to the customer who purchased it... Not the next person down the line who buys it from someone else.
Converters fail for one reason (other than road damage)... Poor running condition of the engine. If yours are not working correctly, fix the engine. It is illegal to install used converters on a vehicle, so if it was done, there would be no reciept. The guy who sold you the car apparently brought his own parts to the Meineke, and they marked up the labor so the job was worth doing by the mechanic... Just like ALL shops do.
You have no claim, just as Meineke Corporate told you. Why not complain about the maker of the engine, since that's the root cause of the failed converters? Or, how about the guy who sold you the car? He's the one who screwed you. Of course, that would be a waste of time, and he doesn't have deep pockets like a big Company does, right?"
Meineke, You obviously did not read the report of what is going on with the car, nor who owned it at the time of service. You are just trying everything you can do to get out of fixing the damage you did to this vehicle. "Customer service You Can Count On?" definitely NOT! The fellow who had the service done is going to be contacting you shortly, so will the better Business Bureau, the FTC and then some lawyers. This will end up costing you far more than if you would simply refund the $576.20 paid to you for your faulty work.
0 comments