MRB Depot shipped the wrong product, and now wishes me to send the item back, at my expense, with absolutely no promise of actually fixing the problem. I have requested a refund of the difference between what they sent and what I ordered.instead of addressing my issue, they have decided to try and make it my fault and they didn't even take the time to look over the order history.
When I first placed the order it took a long time to get it shipped and I never actually got a status on the order, until it just showed up one day, then I immediately went in and notified them of the problem - their solution was to close the ticket.
When I noticed the ticket was closed I opened another and have come to no satisfactory solution as of yet.
Here is the transcript of our current conversations - via their customer support ticketing program:
Customer
4/9 7:31: 19 PM AB-300
You sent a BLACK JAWBONE2 instead of a GOLD JAWBONE2
Staff (Admin)
4/10 10:07: 05 PM We'll send you an RMA for the exchange of product.
Customer
4/11 10:32: 45 AM You sent the wrong thing, now I have to pay shipping to get it back to you? Tell you what, how about you just refund the difference in the price, since you messed it up. If I didn't want it, I could understand this, but there is no reason for me to pay for shipping and have no use of a bluetooth device because you shipped the wrong product.
Thanks,
Staff (Admin)
4/11 10:54: 37 PM It took 2 weeks for you to find out the unit was the wrong color?
Customer
4/12 1:01: 26 PM No, I posted that the day it came in, on the previous thread, where I was trying to find out if it was ever going to ship, and then posted 1 or 2 updates requesting support. When I came back to it this week, the previous thread was no longer available and I started a new one.
Customer
4/12 1:04: 37 PM Please check case 4123, where I wrote on Mar 26:
Customer
3/26 4:26: 18 PM Well, today the shipment came in - only one problem - you didn't ship what I ordered and paid for - specifically I ordered and paid for a GOLD JAWBONE 2, what I received was a BLACK Jawbone 2.
Customer
4/12 1:06: 16 PM Please take the time to at least look at your own records before making veiled accusations of that sort.
It would be greatly appreciated by your customers
Staff (Admin)
4/13 5:41: 23 AM We've sent you RMA instructions for the return/exchange of the unit.
Customer
4/13 7:54: 01 AM If you want me to return this product, I will do so - please provide shipping instructions where you pay the shipping and please provide a replacement bluetooth device before this one is shipped back. If not, please refund the difference in price between what you sent and what I paid for.
You sent the wrong thing, this problem is of your making, not mine. If I didn't want it, I could understand this, but there is no reason for me to pay for shipping and have no use of a bluetooth device because you shipped the wrong product. Take a few minutes and look over your records I have purchased three of these from you as well as another bluetooth device.
Thanks,
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