Virgin Mobile claims that I still have an account active with them, even though I jumped through all the hoops to cancel it. I have contacted the "call center" numerous times about this problem and no one was willing or able to do anything about it. They have been charging my credit card for over a year now ($17.05) every month. I have been told may different stories about why the issue can't be resolved: I didn't know my phone number, I didn't know my pin number, they had no record of the account etc. Etc. Why would I still know the phone number and pin number of an account I canceled a year ago.
I was even told by the head of the call center "Robert" or something, that he had no contact information for anyone higher up on the food chain than him. I find this ludicrous, that in today's age of telecommunications and world wide information that he could not give me the phone number of his superior. I was also told that it was my responsibility to stop the charges by canceling my credit card! How is it my responsibility to fix their mistake!
Today I received an e-mail from the company saying that they were unsuccessful in charging my credit card! Good! At least since my card is full they can no longer STEAL my money! This company is pretty good at defrauding their customers, but their service is horrible which is why i canceled my account in the first place.
"Bill"
anytown, Indiana
U.S.A.
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