Complaint / Review
Boost Mobile, LLC - Sprint
i776 Phone Dropped Calls on First Day and $54.25 Refund Refused

I had signed up for Boost on the eve of 3-19-09 after purchasing the i776 cellphone from Target here in Phoenix, AZ. This morning, 3-20-09, I tried making three business calls and none of them were completed. They either dropped or the signal was so bad that I couldn't understand what the connected party was saying.

I then called Boost Mobile's customer service to tell them about this and they said they could do a master reset on the phone. He did and it made no difference. I then asked for a refund and he set up a case number: C2407248

I then called back this eve, 3-20-09, to verify and to ask when I can expect a refund of the unused monies I paid toward their Unlimited plan, which is $54.25 including tax per month. They finally told me they cannot refund any monies to me that it against their policy.

This is ridiculous and feel I have gotten ripped off!