Complaint / Review
Toshiba America Consumer Products
Toshiba Refuses to Honor Warranty Based on Purchase Price

I purchased A Toshiba HDTV at Circuit City 2 days before they were closing the doors for good in the going out of usiness sale at a sizeable discount because everything needed to go within the last 2 days.

We brought the product home used the it for maybe a total of 20-14 hours of actual useage and the Lamp made a POP! Noise and the picture went out.

So we called Toshiba and they confirmed based on LED Blink codes that it was a Lamp failure and said it is covered under warranty and I just needed to send them a copy of my receipt.

So we did just that. Then next day we received a call from Toshiba saying because of the purchase price it wasn't covered under warranty. So I told him the purchase price has absolutely nothing to do with the warranty as it is a contract between the Manufacture of the product and the Consumer. They still maintained they would not cover it based on purchase price.