This company has made $millions on Students trying to go to school and paying for 30 - 55% interest and fees,
The customer service is a nightmare.
The accounting service is impossible, with people from India or Iran running the show, if most people can't understand, they will just pay and forget, that is how Dell gets rich, How Sad!!!
Our account has been paid off in full for some time, however we ordered extra memory in Jan / 09, Only $41.94 so when the bill came today, I tried to pay the bill online, because the account was idle or paid off so long, they blocked me, then sent me over to customer service on the 800 line, to wait for 45 minutes just to find out they were closed. My time is valuable also, so I set up a new password and finally got the thing paid.
On the website they post a malicious software virus had affected some customers on Dec. 2/ 08. Dell is the company selling the units if they can't keep the virus off their pay site, Then why should we even think about Dell at Sale time???
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