HH Gregg Lied in my experience and doesn't remain behind their clients! Buyers beware! Exceptionally bad customer support
My spouse and that I bought a JVC 32" flat-screen (design # LT32P679) Television from HH Gregg on 8-13. We'd some issues concerning the toughness of it because we've a-3 year-old. The salesperson Jason Hake was really type and guaranteed us the Television was coated 100% under guarantee for just one year. I subsequently specifically requested concerning the display of course if it'd damage and he explained he hasn't noticed one damage however the manufacturer’s guarantee included it 100% therefore we ought to not fear. We were pleased with that solution and bought it.
On December 3rd we found a damage about the display of our new Television. And so I named the shop to discover ways to get it fixed. To the severe frustration we were informed the display isn't protected under any guarantee which we were from fortune.
I then expected to keep in touch with the supervisor of the shop and also the supervisor stated that his salesperson understands much better than to inform clients that displays aren't coated which he does not trust me.
Well, I really donot like being named a liar and that I requested for that Area managers’ title (Their title is Larry Keller). I named his workplace and was informed he does not cope with costumer grievances which I'll need to consider my problems up using the store-manager.
I've experienced company quite a long time and also have never been handled so poorly. As well as for an area supervisor not to consider my phone is very unprofessional.
I'd like for HH Gregg to displace or restore my Television AS GUARANTEED!
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