I purchased a panasonic cordless phone for just under $60. The phone was a lemon. During phone calls I would fade in and out. The other person was always clear, they just could not hear me at different times during a call.
The store where I purchased the phone was totally uninterested, because they only take returns within 30 days.
Panasonic support informed me that I had no option of returning the phone. My only option was to ship (at my expense) the phone to the service center in TX. They would then send me a "refurbished" phone. This I did. Cost of the brand new phone is now approximately $74.
The service center in Texas sent me another phone in exchange. It works. But it is obviously a second hand phone. Some of the number buttons have to be pressed really hard before they select. I have paid over $70 for a second hand phone.
I do not think this is honest, and I am sure most people would not feel happy paying over $70 for a second hand phone.
I then proceeded to send an email to panasonic describing my unhappiness, and I have to confess it was not the most polite email I have ever sent. Panasonic responded that "my patronage as a satisfied Panasonic customer is truly valued". And my complaints were ignored and not addressed.
My conclusion is that Panasonic just does not care. On top of that, they jokingly refer to me as a "satisfied" customer, when any sub-standard pupil in the 4th grade would have no problem in identifying me from my email as very dissatisfied.
I hope my email will help prevent other phone customers from the experience that I have had. People should be aware of the risks in dealing with Panasonic.
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