Been with Verizon since they bought out Airtouch, about six years. Called Verizon to sign up for a new deal around Xmas. Deal was 600 minutes, unlimited nights/weekends, free long distance, etc... The real catch, a new phone with a $100 savings on a Motorola T720. So I ordered a new phone as well. What the hell. Got the phone, and per instructions, sent old phone back within ten days using the return label provided, so I could still be eligible for my $100 savings. I thought that the deal was to be credited to my bill. So when I recieved the first bill, there was no credit, full price for the phone.
So I call and find out that it is actually a rebate and I should be recieving this within 4-6 weeks. Ok, so I wait six weeks, and call the rebate center, as instructed, to check on the status of the rebate.By the way, Young America, according to Verizon CSRs, is where I need to call for the rebate information, whom they say are not affiliated with them, yet still answer the phone as Verizon.
Anyways, my information has not been recieved. Told to wait 6-8 weeks and call back. Screw that. I believe a month and a half is more than enough time to process, or at least get into the system. So I call Verizon CS to inquire. Some really (fake) nice guy says he'll help. Calls Young America to ask the same question I already know the answer to, because this is just too long, he states. He gets the same answer I do, big surprise, yet says he'll call me back within a week to see if I have heard anything, and if not, he'll credit the $100 to my account. Whatever.
A week passes, don't hear anything, so I call Verizon again. Get Gayle (if that's her real name) and she tries to help. Calls Young America, get's the same run around, then tells me it will take 8-12 weeks. What the Hell! So I ask why every time I call I get a different answer, she has no clue. Does anybody there? So, blah blah, I have to call her back within a week to check. Why should I call her? So I call Young America myself to see what the problem is. Apparently, I have to track my Fed Ex shipment to see what happened. They want to know when it was recieved and what address I sent it to. Now I did save copies of this information, but at that time, I did not have them. So I say I will try to find this information.
Luckily, I found it and looked up the shipment. Sure enough, it was recieved on 1/3/03, the day after I shipped it. To Verizon Wireless Returns in Memphis, TN.
So I call Verizon CS again to let them know about this vital piece of information, and this new guy is so great to help. He calls Young America (Verizon in disguise) and then he connects me to them, and hangs up. The nerve! This other guy at Young America is so rude, saying it's my fault that I didn't address it properly, and it was supposed to go to a PO box. Since when does FedEx ship to PO boxes? Plus, I used the return label provided and as instructed.
By that time, this piece of crap phone I bought, and am still awaiting the $100 rebate on, now doesn't work. This phone only lasted me two months and I'm paying $192 for it? So I call Verizon CS again, and say I want to cancel. What's the reason? You won't give me my rebate as agreed to, you give me the run around every time I call, and this brand new $192 phone will not work anymore. So the CSR states that they can replace it, free of charge. No thanks. I may never see that phone. Ah, but, there is a $175 dollar early termination fee. I said just credit the $100 rebate you are so taking your time with to my account and we'll call it even. Nope, can't do. Because, Verizon and Young America are not affiliated, my ass. Whatever, send me a final bill and disconnect. Also, you can shove this phone where the sun don't shine.
Frankly, I don't think I will ever see my rebate. But I will keep calling every week to check on the status, Young America and Verizon! They have not heard the last of me yet.
P.S. I wouldn't be surprised if Verizon tacks on more charges or misc fees, such as charging mer $25 for the 911 Surcharge. Thanks for listening to my ranting. If anyone has had, or is having similar problems, I would like to hear about them. Rebut or update.:)
Lesley
Omaha, Nebraska
U.S.A.
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