Twistbox Entertainment sells games for mobile phones with the hook that if you are one of the winners of the game, you will receive an advertised prize. When you are the winner of a game, you go to their website and claim your prize and you receive an e-mail from the company telling you by when your prize will be received (around 6 weeks after you claim the prize).
I have purchased all four of the Twistbox "Play for Prizes" games that are avaliable for my Sprint phone (the games were puchased thought the Sprint website). I have spent a lot of times playing these games and have won numerous prizes.
While I have received some of my prizes without problem, most have not arrived by the promised date and I have had to e-mail the company and complain, which has sometimes resulted in my prize being sent out.
Twistbox Entertainment is currently past due on sending me four of the prizes that I have won ($50 Chevron gas card, $15 Amazon gift card, $10 Target gift card, $5 Amazon gift card) and will apparentyl no longer reply to my e-mail complaints.
Regarding the $50 Chevron gas card which was due on November 10, here is a direct quote from Nadia Chelpanova in reply to my e-mail sent on November 11 complaining that I had not received my prize: "We apologize fro the delay; we are out of stock on these gift certificates. Please allow additional time for us to process and mail you the prize." A completely open-ended response with no new promise of a new date that I will receive my prize. That is the last I have heard from Twistbox, they no longer reply to my e-mail.
I feel it is important to reiterate that I had to pay for these Twistbox Entertainments games in order to win these prizes. I feel therefore that I have every right to expect to receive my prizes when they are promised. I also have other family members who have purchased some of these games and have not received their promised prizes (either on-time or at all).
0 comments