We named Sears on 11/25 at 6pm to tell them our hot water heater had burst and we required a brand new one. They sent a Specialist at 8:30 am 24 hours later who looked over the hot water heater and stated, yes, you will need a new one. Somebody may contact you within an hour to plan the visit. No body named. 4 times and atleast 25 calls later, we still haven't gotten the hot water heater. Our bad mom has arthritis in her legs and her only reduction is resting in a warm bathtub, but we've a unique bathtub having a side-door so she could possibly get in, also it demands that you're in using the door shut before operating the water. This removes the chance of boiling water (such as the remainder people did), since she could easily get scalded. This really is currently 11/29 - following the equipment department supervisor stated he might guarantee us the hot water heater could be shipped / mounted nowadays, we were approached from the company - Quickly (ha!) Water Heater - and were informed they didn't have sufficient contractors to complete the task today and we'd get it on Friday, 12/1 - then your specialist herself named to express the shop didn't possess the one we required prepared until 12/2, therefore he'd be on Thursday, 12/2 between 1 and 3 to set up it. While advised of our scenario, he explained its not really a distinctive one, he has recognized of individuals which have waited 2-3 months to get a hot water heater, therefore 4-5 times is nothing. This type of relaxed attitude! Our mother has been doing company with Sears for more than 40 years and it has often had the "Maintenance Contract" Issue is, the revenue and support are so poor, it creates the safety strategy ineffective! I ended mine today and certainly will conduct business with others that atleast attempt to behave like they worry about their clients.
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