I don't know where else to go. I have talked to a total of 10 reps. I am a new customer, On Thursday 11/13 I had looked into getting cell phone service. I did the auto chat to make sure my credit card would not be charged till after the credit check went thru. The rep told me no it would not be charged. But guess what it was. So I immediately turned around and called and cancelled the service.
Since that day I have nothing but problems getting my money released off of hold. I was advised when I called in after talking to 3 reps and being transferred all over the place that it would be refunded within 24-72 hours. So I waited, 72 hours came and went and Sunday still no money. So I called yet again, customer service said they can't help and transferred me to accounting, accounting gave me the same speech, so I requested a supervisor.
I didn't get a supervisor I got cold transferred to Telesales, who also said oh you have to go to accounting. I told them I was just at accounting and they told me they couldn't help. So yet again I asked for a supervisor. She came on the phone apologized said she couldn't do anything either and then I got transferred to escalation, and guess what they couldn't help me either, she said let me work on it and I will give you a call back Monday with it fixed.
Here we are Tuesday, no money in my account, and surprise no call back from escalations. I called yet again, now after 10 reps this one mentions this form that needs to be filled out to release the money, because it should have been release, why do you think I keep calling!!! This is poor customer service and management. I was disgusted by how I was treated and yet they still have a hold on my money for no apparent reason because I cancelled the service 5 days ago, and according to my calculation that's more than 72 hours to hold my money wouldn't you think?
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