As an former associate of Best Buy in Florida I could definitely tell all of you consumers that the previous store where I used to work was always pulling the "old bait and switch" tactic! Or trick as it is known to the public.
Best Buy will offer a product in store at an advertised price in the weekly flier and when customers see it online the price is often lower than the instore price. Now I am referring to BB's own website where many items are shown at a lower online price than the same merchandise available in the stores. And when
unsuspecting customers want to buy it instore they will ask for the online price and the majority of store associates will tell you that you must pay the higher instore price!
Often if you asked for the manager or dept. Supervisor and state your case you will sometimes get the goods at the lower price but not always. Keep in mind that Best Buy's hourly non-salaried associates are not paid any commission so they have no real incentive to offer the lower online price to you their customer. And they will often turn over the customer to the "more experienced, knowledgeable associate" to handle the customer's inquiry as to why they cannot get the product
at the lower online price which often is 15-20% lower than the instore price.
The Best Buy store's former gm Chris King was a real stickler at doing this and all he cared about was being a real "control freak" and he was constantly on a "power trip." He claimed to be concerned with good to excellent customer service being provided though he really never cared at all and he cared less about his associates well being and he is an extremely arrogant, cocky and very rude S.O. B! These days he is managing Magnolia Hi-Fi for BB in Seattle, Washington and I could say that speaking for myself as a former BB associate and my former colleagues still employed at BB in St. Petersburg, Fl
that we are very glad he left. When he did and the great majority of us contacted the HR people with BB and complained; at least 98% of the store's staff did so and the Human Resources office staff never acted on our behalf to discipline or even to speak with Mr. King!
By the way here is his personal mobile phone no.
If anyone would like to contact him directly: (847) 721-2495. Since he is living and working in Seattle, WA this number may have changed by now.
PS BB associates are paid low wages and no commission!
So long and very good riddance you BIG S.O. B Chris King!
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