Sprint pcs does have an employee problem, or communication problem, relating to their clients. I consider myself to be an intelligent being, though for some reason, sprint has their reps
call clients in the month that has been paid for, and ask for next month's bill to be paid before it's due.
Now, I can understand them calling for a past due amt that was left unpaid for that month, but the lady told me, that the whole amount was due now (before the due date) or after this conversation my service would be terminated. I told her, that I was not prepared to pay now. She advised me that I could post-date a check up to 5 days to keep my service on, I did just that over the phone.
Later, when I tried to use my phone, dig it, no service. I had to call the auto-mated service to see what could be done to re-connect. That service advised me to pay the past due amount and service would be resumed. I did that with a credit card, and service was on.
Why, why, why, in the HELL, did I have to go through all of these changes. Now, I have a check that I wrote them, including the past due amount next months bill amount, that they're gonna cash when that date comes up and knowing what I know about Sprint - they will keep it and say nothing.
0 comments