I called Dishnetwork on 6/15 to have a $5.00 charge removed for my phone line not showing up on their network. My phone has and is to this day still connected to the back of my receiver, but their system apparently can't recognize it. After complaining about the charge, they informed me that they would code the account to not charge me anymore. I have called subsequent times before, but the account is not noted that I have.in any case, because I am enrolled in auto-pay I do not look at my bill every month... in fact almost never. But, Dishnetwork will not credit my account back for anything more than 6 months. HOWEVER, they do show that I called in and had them code the account back on 6/15. So, after spending almost 52 minutes on the phone tonight with them and talking with 3 individuals about it, they will not budge on giving me credit back to the point where THEY agreed to remove the charge (and admitted to having noted the account to have the charge removed). I spoke with Anthony who was showing his leadership skills as the "Lead Supervisor" over the billing dept. I asked him why he would only give me $30 credit for 6 months and he responded that the reason was that "that's all we are willing to give" and implied that they didn't want to give more than 6 months because I wasn't worth it. He was very combative and wanted to get me off the phone and was not at all concerned for me the customer. Sherry (The "Supervisor" over billing) spoke with me prior to being transferred to Anthony and he said to me, "what if all 13 million customers called up and wanted a full refund back to the point where they called in 16 months ago?" At which point I responded that you would hope that they could get their money back since it was YOU (Dishnetwork) who was stealing the money from them, not the other way around. Anyway, I feel I've been ripped and it's the principle here that they are probably taking advantage of not hundreds or thousands of people, but possibly hundreds of thousands or more people who don't even know it... What if they did know it??? Well at this point, it wouldn't matter... Because DISH, Anthony and Sherry would just steal 10 months of money from each of them right in front of their face. Really this isn't fair, right or even good business practice from any angle. They need a slap back in the face and the decency burned into the hearts and brains of the people who run the company. This is just stupid. Let's hope someone can do something to stir things up to get big business to quit taking advantage of the little guy who just goes about his/her business because we shouldn't have to keep such close tabs on such a stupid service like television.
Hope someone can do something with this.
Thanks for listening. Whoever you are.
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