I am writing to report my experience with Proton LED. From what I have read, everyone else reporting on this site has experienced similar issues with Proton LEd of Lyons, Georgia. I am glad to see that I am not an isolated case and would welcome joining a class action lawsuit. To be brief I had troubles with Proton from day one. I was promised delivery of said sign within 6 weeks of deposit and did not receive my sign for 14 weeks. It was impossible to get through to anyone to find out status of production and delivery and no one would return phone calls or e-mails. Upon reaching a newly hired phone operator at Proton I was told "one more week" for four weeks. I can understand production delays, but upon arrival of the sign and installation we have had nothing but problems such as the following:
1. The "brain" had to be replaced after one week due to the sign not working at all upon arrival
2. Communicating with the sign is inconsistent at best and requires continual powering down of the sign and restarting.
3. The software was corrupt and had to be reinstalled
4. Upon arrival two led section had to be replaced as they were faulty
5. The does not do anything that it is supposed to do according to sales and the website
6. Horrible reolution and freezing of the internal computer and display
7. Had to replace the wireless router after two months
8. I have scenes that cannot be deleted
9 Only half of the scenes uploaded actually load
10. The sign will shut off by itself or freeze inconsistently
Those are just a few of my complaints. At one point it took me three months to get technical support to call me back after about 30 messages and e-mails and calls to Paul Catignoni. Regardless of minimal technical assistance the sign never did and is still not working properly, I cannot get through to Proton or get a return phone call. I was told that they will not service it, but only send me parts to install or change myself. Since Steve, their technical guy will not return phone calls or e-mail it is therefore immpossible to resolve my problems. My lower leds do not work at all now and if you call Proton the phone is either out of order or calls are being blocked. Paul Catignoni's cell phone is also not apparently working and there is no longer the annoying as hell proton messaging center. Basically I have a $10,000 digital reader board that works inconsistently. I should have and will always regret not going with Daktronics or a reputable company, but I guess you live and learn. I welcome any and all attempts at a class action lawsuit and please feel free to contact me to do so.
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