Advertised coverage for Sprint PCS
I purchased a Sprint PCS cellphone for my wife for Christmas. Before making the purchase, I checked the service area, making sure we would have good coverage. After activating the service, I discovered Sprint has incomplete coverage in my area, although this is not reflected on their service area map.
My wife is a substitute teacher. The school system has an interactive, automated call-up system that requires the substitute to enter a password to accept teaching assignments. However, if the cellphone does not have enough signal strength, the calls forward to voice messaging, and she misses the teaching opportunity.
I have since learned other Sprint customers in this area are experiencing the same problem, although AT&T and Cingular do not. When I called Sprint, they informed me the problem was due to my proximity to a military installation and refused to refund the activation fee of $34.95 when I cancelled service. And although my calling program was 300 minutes for $29.95 (approximately $. 10 per minute), Sprint is charging me $. 40 per minute for the minutes I used, rather than pro-rating at the $. 10 per minute rate in the program.
I entered into a contract with Sprint. It was impossible to determine the extent or limitations of their service without activating an account.By not reimbursing these fees, Sprint is essentially taking money without providing the contractual service.
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