MagicJack LP advertises on TV almost every day that you can try their product FREE for 30 days. This is untrue. I called the phone number from the TV infomercial and gave them my information. I was advised that I would be charged 30 days after I started using it.instead, they got credit authorization immediately and this caused a check to bounce. I had to pay the returned item fee from my credit union ($30), the bounced check charge from the bank it was returned to ($25) and a $4 fee to send the money, (via the internet).in all, I have spent an extra $59 for a FREE item that was not supposed to be charged for 30 days.
The only way you can contact anyone from the company is to use LIVE CHAT, which is about as helpful as eBay's (totally useless). I asked for a customer service phone number, which they would not provide. After detailing what happened, they told me to return the Magic Jack and they would refund my money. I did not want to return the item, I just wanted them to pay for their FALSE advertising. When I asked for the company headquarters name and address, I got the reply "Talahassee, FL". They are not even in that city. I got their address and phone number on the web and when I called, I just got an answering machine.
I hope MANY other people write about their experience here. Perhaps if enough do, some attorney will do a class action lawsuit to STOP their FALSE advertising.
The sad thing here is that the Magic Jack works surprisingly well. I'm not sure I'll "cut off my nose to spite my face" by returning it. All I will get back is the $90 plus dollars they charged me for 2 Magic Jacks. I will probably never see the $59 it cost me for the 30 FREE days use.
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