We signed up for Direct TV in March, and from the beginning we've had nothing but problems.
First off, they were supposed to be here to hook up during a certain hour of the day. After the end of those hours I got a call saying, "We went to the wrong place, can we do this tomorrow instead?" Ah, NO, I took today off from work.
So they showed up, hooked up service and left. I had to call DTV to figure out how to activate the boxes. OK, no biggie, I got it figured out.
Halfway into our contract they deleted the channels that we specifically wanted, which is why we chose DTV to begin with. So I called again, and they said, "Too bad, we can change line-ups whenever we want to." OK, so can we get out of our contract? "Sure, but you have to pay all kinds of fees." We kept the contract.
As soon as our contract expired in May, I was on the phone again to cancel our service.
We sent back all the equipment and got a bill for $49.50. I was on the phone again asking what we were paying for. The answer: you are being charged for NASCAR Hotpass renew in Jan. We NEVER had NASCAR Hotpass, so how can I renew it? Answer: send a letter to our dispute office. I sent the letter.
A new bill came for the same amount. On the phone yet again, I was told that it originated in 2000. Uh, duh, we didn't get service until 2007. Answer: well, it was placed on your bill for a reason. My response: yeah, because whoever ordered it in 2000 didn't pay and you are hoping we are STUPID enough to pay it. They told me they CANNOT remove it from my bill and I must send a letter to the dispute department. HELLO, anybody home? You just admitted it's not our bill, so why should we have to dispute anything? Remove the charge.
A supervisor said, "Oh well, let me research this and I will call you back in 2 to 4 hours." Obviously they cannot tell time either, because it has been 36 hours.
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