I called Broadway photo on March 23rd, to place an order for two items a camera, the Canon Digital Rebel Xti and a lens, the Canon ef 28 mm, f2.8.
I called back in an hour to cancel the order, before the order had been placed on my credit card. The sales person refused to, he advised there would be no charge for shipping. My complaint centers around these facts:
1. I was told during the original conversation with Broadway photo that I would receive an upgrade to Canon's battery charger. I have determined there is no upgrade to the charger included in the retail box; there model number is CB-2LW and that is what I was sent.
2. I was told I would receive an upgraded battery to the NB-2LH, what I received was a third party manufacturer's (Power 2000) clone of the NB-2LH; this item has a retail value of $26.
3. Starting with Broadway Photo's listed price for the camera as $451.00, adding the cost of the Canon ef 28 mm, $175.00, f2.8, and the Power 2000 ACD-239 Lithium-Ion Battery (7.4v 900mAh) Replacement for Canon NB-2L & NB-2LH Battery @$26.00 my invoice total should have been $652.00.
4.instead I was billed $959.00 plus $87.00 for a total of $1046.00
5. I am seeking a corrected invoice showing my total as $652.00 and a charge back to my debit card.
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