I purchased my Brand New (RCA) in Nov. 2007 it failed right out of the box. SO I enlisted the add of a truck and 2 able bodied men to load the TV for me. We headed to (Wal-Mart) where I exchanged it for the same model (BIG mistake). I got the tv home every thing was fine for 6 to 8 weeks, I started to notice a small mark on the screen. This mark keep getting bigger and bigger. But i didn't really want get a truck and impose on friends again. I waited after calling RCA several times and not getting any return calls, I finally realized my dream i got a live person on the phone. The information i got really surprised me (they told me me i had a in home warranty.) So I called the only tv service that would work on RCA rear projection tv's. They took the tv on 4/29/08 after 2 weeks i called and was told that the picture tube was bad and they had ordered a new one which they were installing. The bad news came on 5/12/08 the brand new tube was't any good and didn't know when they could get another one. I decided to take matter's into my own hands, so i called the Thomson-RCA center. They have promised me everything from a new TV to a REFUND. DON"T buy anything from them because you know what I got in the end is nothing. I got lied to from supervisor's, promises broken and still waiting on that new picture tube. But i spoke to WAL-MART about the extended warrtany i got from them and it follows the MANUFACTURE'S WARRANTY in home service. SO when and if I get that TV back I'LL have 30 more months of security knowing, I have a WARRANTY backed by THOMSON_RCA (ONLY 6 months of THOMSON). I hope WAL-MART is better, we'll see how the 24 MONTHS works out with them
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