Thankfully my 2 year contract with sprint is over. I bought an insurance since the beginning which supposively covers damage, malfuction on my phone. Around three months after I purchase the motorola i870 I started having all kinds of problems from the phone turning off by itself, the screen in the exterior not working, and when making a phone call or checking my voicemail it will turn off by it self.
I when to a sprint center and they said that it was my fault, (I always take good care of my phones) and I tried to fix my phone issue with the insurance and they said that it only covers theft, water damage but not personal damage. I was like what? The sales person told me it cover everything? Damage and so on. (Later, I told this story to an a classmate of mine which I found out he was an ex-sprint manager employee he said that the i870 had a lot of problems and even he had one and had the same problems).
My phone service had a 2 line one for myself and one for my brother more than a year after this incident my brother's phone was stolen. Sprint charge me for every single called the thief made and also for the internet service that the thief used even though I had cancelled it, since the first month of the free internet trial. Which was more than a year ago. I spend hours in the phone with the so called customer service which where moving me around from person to person and sending me back and forth.
I am so unhappy with Sprint/Nextel and their cheap phones and bad customer service that just take you in circles. I just want to warn good people to be BEWARE of Sprint/Nextel. Tomorrow my last contract cycle is over and I will get another provider and I don't want to have nothing to do with Sprint ever. Hope I had discover this site earlier so to warn other people about Sprint/Nextel.
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