Ok, so four months ago I activated my Motorola refurbished cricket phone. Four months! It completely stopped working four months after I purchased it! I called the 800 number to see what I could do. The lady told me that because the phone was still under a factory warranty I could take it into a cricket store to see if it was something they could fix. If not I could get a temporary phone to use until my new phone arrived and if I needed help purchasing a new phone they could issue me a credit up to the value of the phone that just quit working. I was amazed! What customer service! What a refreshing change.
Yeah, and then I showed up at the cricket store and realized I must have been dreaming if I thought any of that would happened. The jerk at the store checked my phones battery and told me that I had two options: I could send the phone to the manufacturer and have them repair it which could take up to six weeks. Or I could pay $45.00 to have them give me another phone, one that would be "equal" to the one that just broke. I told him all about the phone conversation with the 800 number. He told me that it wasn't the first time he had heard that but that wasn't policy and that I only had those two options. I thought this was hillarious. There was a huge sign on the wall behind him saying "We are here to serve you!" And then he hands me a brochure and tells me to read it. When I told him I refused to pay the $45.00 and I wanted what I was told by the 800 people he stood there are refused to speak or move.
I told him he now had two choices: Honor what the 800 number offered me, or cancel my account and be reported to the better business bureau. He stood there motionless and refused to say a word! What a wimp!!! So I cancelled my account. And now, a week later, they have taken the monthly bill out of my bank account!!!
I am so furious. I can't even report them to the BBB because the BBB doesn't have Cricket as a cell phone provider!!! And trying to get a hold of them by telephone to get this crap straightened out? Forget about it! Their 800 number doesn't know what a live person is. I entered my telephone number and gee, what a surpise, it doesn't exist anymore! That's because I cancelled it! But they took the money didn't they!!! Why isn't someone suing these people? I'll tell you what, i'm contacting my bank and my state's attorney general and I suggest the rest of you with valid complaints do the same!
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