I'm in the Navy, and was on a deployment to Iraq last year to aid the Army north of Baghdad. Since I never used my cellphone anyway, I wanted my wife to cancel is with some of the extra money I was making. We had a family share plan, so both of our phones were joined together.
They wouldn't let me cancel just my phone, so we had to cancel both of them ($400 early cancellation fee). No problem, I was making extra money in Iraq, and just didn't want the hassle.
My wife went to a Sprint Store, paid the balance (including cancellation fees) in person ($480 total), and was told that the account had been closed.
Flash forward over 6 months...
I check my credit report, and notice that I owe $475 to some collection agency called Receivables Performance Management. After playing phone tag, and being hung up on several times by Sprint, I find out that my account was never closed, and turned over to collections.
When I say that I paid the fees and closed the account last year, I'm told that their records don't show that, and that they purge their receipt records every 6 months (the stores purge theirs every 3).
So now I owe Sprint another $475, after already paying them $480 for a phone I haven't used in a year.
The best part is that the collections notice was posted to my account March; well over 6 months from the date I paid the balance. I had no opportunity to dispute this notice since everyone's records were purged at that time, and currently have no "proof" that I paid the balance, as the incident was almost a year ago.
If anybody is filing a class-action lawsuit against Sprint, count me in!
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