H.H. Gregg's Protection Plus, Certificate of Coverage, 5-Year Projection or DLP TV Plan PV2-5 states:
""NO LEMON" GUARANTEE-
The original warranted unit replaced with merchandise which has comparable features, after 4th technician-verified product failure. (Excludes general and preventive maintenance, adjustments, cosmetic part replacements and peripherals.) Will refund the
original purchase price of unit if no comparable unit is available."
Mar 24 - Contacted H.H. Gregg and received a Service Confirmation Number
Mar 31 - Service Tech determined that the red convergenence chip was bad and ordered the part. Failure #1
April 1 - Service Tech returned and installed the red convergence chip and found that another convergence chip was bad. Failure #2
Apr 3 - Service Tech returned and installed the other convergence chip and found that the Signal Board was bad. Failure #3
Apr 8 - Service Tech returned and found that the warehouse had sent the wrong Signal Board. Free pass
Apr 12 - Service Tech returned and installed the Signal Board and found that the DCU board was bad. Failure #4
Notified H.H. Gregg Customer Relations and was told that it was based on 4 Service Confirmation calls, not 4 failures as the contract clearly states.
"4th technician-verified product failure"
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