After 20th day of my purchase of nokia 5610 model, the phone lost its display. I gave the set on 11th January for repair. I was told to collect the set on 19th January, on 19th when I inquired about the set, they told me to come on 24th January. On 24th they told me the set hasn’t come yet and inquire by phone before I come there next time. I knew there was some problem, so I had mailed your call center and had called up and told the matter. There was one response from your call center that I should contact after 48 hrs. As if I had made a mistake by buying nokia and now I have to spent on phone calls to call your call center again and again, and petrol to visit you nokia car center where the exact date cannot be conveyed., anyhow when I called up the call center again I was told on 28th January that my phone is ready and I can collect it. When I went there, I saw that my phone was not in OK condition and the flip was not working, to my worst shock, that my new phone for which I bought your 500 bucks casing to protect it from scratch was full of scratch, and a month old phone was looking like a year old phone. There also I compromised and I was told to come back and collect the set on 4th February. I gave a call to you call center again, and didn’t got any satisfactory feedback except for my phone bills. On 4th Feb, was told to call come on 6th Feb. On 6th Feb, they told me to come back on Saturday, i.E. 9th Feb, I called up your call center again, they told me to pass on the phone to the nokia care person in charge, and after talking to them, your repair executive assured me that on 9th Feb, I can finally have my set back. Here is 11th Feb, the same old story continues and I am told to call back on 18th Feb. I gave a call to your call center again and am told by them also to wait for 18th Feb to come as my phone panel is damaged.
My God is this the way, NOKIA traumatizing their customers. All modes (email, call center, calls) of complaint have failed to respond to my problem.
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