I purchased a new, unlocked Motorola KRZR K1 cell phone via walmart.com. Ordered on 12/23/07 & received on 1/2/08. Phone is new & all appears well.
The issue begins when I notice the options in the manual do not match what is on the phone. After checking around online, I find the software on the phone is about 2 years old. I begin looking to upgrade this brand-new phone after having it just 1 day.
Motorola does not offer software upgrades for a generic phone, only for specific carriers. My carrier is AT&T, which Motorola does not carry software for them. If I use AT&T or any one else's software, I now have a locked cell phone which is not what I want.
After multiple calls & emails to Motorola Tech Support, they inform me that my phone was not manufactured for use in the US or Canada. It was intended for use in Hong Kong. I received this verbally & in writing from Motorola. I was also informed that Motorola does warranty this phone because it was for export.
I contacted Walmart customer service via phone at (800) 966-6546 (a very hard number to find... They do not advertise it) and explained the situation.
The only option I was offered was to return the phone to either a local store or mail it back within the 90 day return period.
In summary, Walmart is selling phones that are NOT intended for use in the US nor are they disclosing this fact to the consumer. The item description contains nothing in regards to this. My phone is just one model but I'm sure this is not the only one.
I now have a phone with no warranty, no support, software that is 2 years old and I have 90 days to decide if I keep it or not.
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