We shall NEVER conduct business with Connis again. I'll certainly tell-all my family and friends concerning the support this organization has offered. Right from the start, anything was all-in the up or more, salesman was really educational together with his understanding regarding our machine and dryer. We were discussing in regards to what brand name to purchase because it was likely to be considered a key purchase for me personally and my spouse. What brought us into the shop was the per cent rate of interest for three years, clearly on particular namebrands only. We wound up buying the GE Front Load Washer and Dryer using the storage drawers.
Very first time that people utilize our new machine and dryer, we observe that the machine is trembling around and shifting towards the leading. Clearly my spouse sees this because we'd only invested $3000 on these devices. He's examining the dryer to ensure it's ok, arrived at discover there's a-dent privately and also the entrance of the dryer. Very first thing he does, is contact our helpful salesman. Then he provides us the SUPPORT quantity to Connis. Well this really is where the dollar begins. My spouse foretells the SUPPORT division, describes the problem for their fantastic customer support consultant, that has an attitude from — , therefore unprofessional, rude and doesn't actually allow you to complete producing your declaration, when she simply places you on-hold. After she returns towards the telephone, she says that she'll need to have a concept and also have somebody call-back since all of the supervisors aren't available. We watch for that telephone call and nothing, no body calls. We've to call again and abandon another concept with this particular fantastic consultant (who clearly doesn't have customer support encounter) and allow it to be a place to inform her, that people have now been awaiting this telephone call. Well, we call-back our fantastic salesman, who says that there's NOTHING he is able to do for all of US, we'd need to cope with their SUPPORT division. It's until now that I told my spouse simply to have Connis return and get their $3000 defective product. Lastly SOMETHING supervisor calls us back, informing us that the SUPPORT specialist is likely to be visiting SUPPORT our FRESH WASHER & DRYER. We've the specialist arrived at consider the machine and he mentioned that, they'd exactly the same issue with another client together with her machine shifting all around the location plus they simply changed it having a fresh one, therefore he would allow SUPPORT learn about this. Couple of days move, no-call, lastly another SUPPORT specialist involves have a look in the machine, he makes the changes that require to become created because it was off-balance (allegedly). He looked over the dryer and observed the dents aswell. Mentioned he might purchase the sections to displace the leading and aspect of the dryer. (By this time around, we've spoken to many others concerning the scenario plus they couldn't think we'd actually contemplate buying something from Connis. Simply the title "Conn's" provides it away. Another buddy, was going right through the exact same scenario and he or she was handed no option but needed to watch for them in the future and do the repair.) These are new devices, not really per week previous, why do they have to be fixed once they are suppose to become FRESH. Per week has approved by with no you have named about once they are arriving by to displace the sections. The machine does the same again. My spouse has named a lot of people at Connis, from customer support, supervisors and who knows who. He's been provided the run-around, no body is actually there, most people are usually on the conference phone or they're currently eliminated for that evening. He actually calls our fantastic customer support consultant and cracks about making a note for somebody SO THAT THEY WON'T CALL HIM BACK. She mentioned that, they required more clients like us, therefore she may maintain her work. We've NEVER needed to cope with such a business such as this. We do intend to contact GE and tell them about their item and also the organization who's promoting it. They're providing them with a poor name. We shall NEVER store at Connis again and everybody we all know may learn about this. Both me and spouse work on large companies within Sanantonio and trust me we shall not remain calm about that one at-all!!!
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