I would like to begin by thanking usacomplaints.com for providing this forum for the truth about this company, Circuit City, to come out.
I was a good customer of Circuit City for many years. That all ended with my last purchase in 2005. Since that purchase I have not spent one red cent at a Circuit City Store, nor will I ever again.
It all began with my decision to buy a plasma television coinciding with a Presidents Day sale at the Circuit City store near my home. From that point on my experience with Circuit City was all down hill.
The basis of my complaint with Circuit City revolves around the remote control. I never recieved one. My nice new 46 inch Akai plasma flat screen, $2500.00 msrp, state of the art high tech monitor works much like my grand dads RCV Victor. Get up to turn it on, get up to change the channel and get up to turn it off. All the other "features" of the television are worthless with out the remote.
Many return trips to the store plus countless contacts and attempted contact with this company over a one year period, by telephone, fax and e-mail, yielded no result or resolution. I lost count of the hours spent dealing with Circuit City regarding this matter. I finally threw in the towel. This is one giant you can not beat, unless you can find a way to kick it in its money bags. This is because you only exist to Circuit City until you sign the dotted line. After that, when they have your money, you are nothing at all to them.
The hell I went through trying to get Circuit City to provide me with a remote would be water under the bridge by now, had I ever recieved one. But I have not, and that will forever be a thorn in my side which will always remind me of the disgust I have for that corporation. Most of all because the way I was treated made me feel insignificant.
I paid it off, but I feel cheated and ripped off. I do not feel I will ever be compensated for this ordeal because I believe that honor and integrity are virtues which do not exsist within the Circuit City Corporation.
I end my gripe with this warning; If any of you reading this are thinking about purchasing any item that Circuit City sells, buy it somehere else. You do not have to endure the kind of mis-treatment you will probably receive if you just avoid giving Circuit City your business in the first place.
Again, thank you usacomplaints.com for providing this forum. Consumers are a bigger giant than any corporation when united. Truth helps bring unity and you are providing a place for the truth to come out.
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