My name is Wendell - Owner of Catfish Supply Co., It is with heavy heart that I emailing you. Some of you have been emailing back and forth with me over the past week or so, some of you have not heard from me at all. It is for the benefit of the 2nd group that I am writing this email.
If you by chance have receieved your phone in working order or your refund as requested. I am glad you are taken care of and it is a relief that you are satisfied.
You see several months ago we were approached by a cell phone company (Phone replace or Fone Replace). They wanted us to see cell phones for them on ebay. The two gentleman Eric (majority Owner) and Jeremy (Minority) owner met with us and after some research on my behalf, we decided to go ahead with the plan. For several months things went fine, with very few problems. They collected the payments - Sent the phones and paid me for my ebay fees and time. Over labor day weekend things started to back up. Items were not shipped as promised and about a week later - Things got so bad we pulled our ebay auctions. Phone replace gave us several reasons this was happening, all of them led us to believe packages were being shipped — However they all turned out to be untrue. They were telling customers that packages were damaged and being resent - None of which was true. We had set up a 1-800 # when we first started this to get the cell phone questions to them, I even set them up an email addres to answer ebay questions - [email protected] - If you have recieved emails from this email — It is Fone Replace - I will keep this open until we get everyones order cleared up.
I finally discovered the reason items were not being shipped was due to colors not being available — This was very frustrating because I think if some of you would have known, we could have addressed the issue then and you would know what was going on, however we/you were told fibs and conveniently the phone was not working at their location (Kinda Ironic I think). The owner of the company stopped answering my phone calls and yesterday after having to make some threats - He finally touched base with me. I had a list of people who wanted to change colors and another list of people who wanted refunds. This morning I wanted to follow up with them, only to find that the lists were not worked on. Frustrated again - I called, emailed, tecxted & No one would answer me... So I hopped in the truck and drove up there. I found Jeremy and Brooke working on shipping some new colors they had gotten in. I reserached what exactly was going on and I was surprised that at that point they were very helpful — I think we got the phone fixed while they were there and the refunds for that day were processed..
Going forward — If you have not receieved your phone yet — Please check your tracking # to see if it was picked up. The following colors all should have been shipped as of today... Black, Satin Pink, Mageanta Pink and Silver. Monday Blue is supposed to be in and should be shipped. Any other color has no ETA at the time being. I can request a refund or get your color changed - The colors that are available that I know are: Black, A Few Pink and Mageanta - Monday there should be some blues. If you would like to change your color to one of those I can get it done for you.
Furthermore on a personal note - We have worked for years and years to establish fantastic feedback on ebay and in a matter of a couple of weeks it has been destoyed. If you have left us a negative feedback - I ask you to condsider removing it after we get this resolved for you - We depend on ebay to make a living and I believe feedback is very important - Please know that we will never get ourselves in a similiar situation again - we have learned our lesson and I am working very hard to rectify the situation for our customers. If you are condsidering leaving negative feedback - Please allow us some time to fix these issues - We realise you looked at this as purchasing a phone from us and not a 3rd party and we take full responsability to work with that third party until your issues are resolved. Anyone who can feel good about leaving positive feedback - We certainly appreciate that - We have fantastic feedback on our fishing, Karaoke and Heating Goods - We ship all those items from here and try to do our best to get them out the door quick..
After we get these issues resolved - Please feel free to email me if you want a special deal on any of our regular items as we would like to show you how we really treat our customers.
In closing - I sincerely apologize that this happened, we really thought we did our homework and it just proves what my wife says - I am not laways as smart as I think I am..
I had a black razr i wanted gold so i bid on a gold phone and won the auction. I would not have spent that much $92 on a black which i already had.
They had my money and i had to take any color. They only had black
I have much more correspondence with them
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