DirecTV's movers connection came to my house to install the system. They told me that I did not have a clear shot from my property to make the system work. The system would have to be put on my roof, and I would have to have the top of a tree cut off. After paying $250 to have the top of the tree cut off, I had the movers connection come out again.
This was a different installer, and he began setting the dish up on my porch. I told him there was no signal there. He assured me that there was. I told him what the other installers said, and he said that they were wrong. I did not have to put the dish on the roof, and I did not have to have the tree cut down.
After speaking to customer support, they told me that it was my fault. I should not have had the tree cut down without getting a second opinion from another installer. Their installer was the one who told me to cut the tree down. They told me, "We do not admit to making any mistakes," and will not cover the $250 for cutting down the tree.
0 comments