Bose charge premuim prices and claim to offer a premium service. I sent the below mail in over a week ago and have had no response - nothing what so ever. Not even a sorry we cannot help you, blah blah blah... There is an automated email that says you will have a response within 2 days but like I said this was over a week ago and I resent again after 3 days. I am a customer services manager and I have to say if any of my customers were left hanging like this I would be mad as hell.
Anyway I hope this might help someone who is considering doing the same (Buying a US domestic model for use in Europe). Please don't be misled by the sales people I spoke to about 4 different ones (in 2 different Bose Stores) who claimed that a step down transformer would have me up and running but then was told by Bose in Ireland that this would never have worked & voids the warranty.
If someone from Bose ever gets this: something on the box about this product not working in Europe even with a step down transformer would be nice, unless you are happy for your sales people to be either ill informed or just sell no matter what. For the prices you guys charge your service is a disgrace. I read on your website that you reinvest all your profits back into the technology - maybe some investment in service would not go amiss either!
Gary
< Hi Barry,
< I am extremely frustrated at the moment as I contacted Bose in Ireland and spoke with Pauline Wakely who was very friendly & helpfull and asked me to send in details which I did on Tuesday. When I called back today I was told I was supposed to be contacted by a UK manager but was not. But the update was that I had voided the warranty by using a step down transformer and that this would never have worked anyway. Now I am sorry but this is just unbelievable!!
I bought this unit after the sales person in Wrentham (I believe his name was Laurence, older man of about 50) that a lot of customers from Germany, UK and Ireland where buying because
< a. It was not out yet in Europe (Probably be 3 Months)
< b. It would cost twice the price
< c. It came with Worldwide support
< d. All I would have to do is buy a step down transformer and it would work like it supposedly had for many other customers.
<
< The nice lady suggested that I bring it back to the store where I bought it but this is a little difficult as I won't be back in the US for 2 years.
<
< I always say to my wife that it is worth paying that little bit extra for the quality and support that comes with a quality product. I know the unit is a quality product because I heard it in the store but now I really need the support.
<
< Thanks in advance for your help.
< Regards,
Gary
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