Hello, my title is Rich Hykawy, my spouse and that I only purchased a fresh Janome sewing machine design MC11000, this is actually the the surface of the point for Janome Memory Art devices. We went 6 hours and invested another 2 hours within the shop, I questioned if there is any difficulties with Landscape the OS my pc uses and it speaking using the sewing equipment, whilst the sewing machine is just a pc sewing machine and gets its styles from this. I had been informed no there is not and that I actually advised them I'd the 64-bit edition, nicely my spouse and that I quit the Janome dealership and were pleased because it appeared within the shop to be always a fantastic machine, we get property and reduced and see after I deploy all application into my pc and attempt to connect with the sewing machine, you know what, it informs me that I want a driver for that Hardware linking for my pc to work well with the sewing machine. I contact Janome tech-support, which simply is actually only a little old-lady within the cellar of her house getting requires Janome, and occurs to understand next-to-nothing about pc, not really that there's a-64 bit edition of Vista, and he or she attempted to fall round the problem and had an extremely large insufficient comprehension about Landscape generally. She explained that it will function and he or she would need to create a phone and find out that which was occurring. I realized she would call tech-support, but I allow her do what-ever she was performing and finished that phone. I approached Janome customer service and spoke for them concerning the bad support plus they managed her such as the soldiers in Iraq guarding Americais Birthplace, and wouldn't actually acknowledge this woman wasn't techsupport. Later that evening I acquired a call-back in the tech-support granny and that I am certain that was in the centre of some severe cross-stitching, and he or she explained the technicians in Asia informed her I'd need to make use of a various pc, I possess a-3 month-old HP notebook, with all completely new state-of the-art engineering and completely new Vista 64-bit OS. Okay is anybody viewing the problem below, therefore in the place of composing a-64 bit driver which may consider them very little to transform a 32 bit driver to 64-bit, they inform me rather to obtain a new pc or invest 800 bucks and discard a completely good OS. Well the techsupport woman stops the phone call on that notice and that I again contact client relationships plus they inform me they got the e-mail in the tech-support granny plus they are additionally declaring that I've no additional choice often. Therefore to sum it up I invest 3000.00 on the fantastic notebook, works good and also have no difficulties with it, I subsequently invest 6000.00 on the sewing equipment and connect it up-to discover it wont use modern computers. DO NOT PURCHASE A JANOME, by Viking or Performer, Janomeis tech-support is just a cross-stitching GRANNY, whonot understand some type of computer from the toaster, and there client relationships, furthermore only a little outdated cross-stitching granny, wouldn't understand client satisfaction from the pit within the floor. End-point do not purchase something from Janome, of course if you're purchasing something then browse the tech-support first of course if they're great then purchase the item.
Thanks,
Truly,
Rich Hykawy
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