I submitted a timely $100 rebate claim for a telephone. After 6 months of non receipt, I phoned them and was told to resubmit my copies of the originals, which I did that day. A few weeks later I received a tiny postcard from them saying missing information, which was not true, and I resubmitted my claim that day. A few weeks later I got a tiny postcard saying "no valid account." Again that is not true because I have had an account which is still current and paid automatically from my credit card each month. They are giving me runarounds and unnecessary delays. Further, those small postcards could easily get lost in the mail and give them grounds to claim I didn't comply. They put deadlines on the postcards. They have my email address and could contact me that way, so their choice to use these small postcards which could easily get lost does not demonstrate goodwill.
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