CASE# xx
Order#xx
Acct#: xx
Invoice Date: 1/12
Item: Door as BLACK (SHINE)
Model# 3511715800B KOT170SB
Unit Price: $25.16
Shipping Handling: $5.00
Total: $30.16
January my wife and I ordered, and paid for a microwave door from your company. To date, we received a microwave grill, with a door invoice, and no microwave door. We have paid for the door, plus shipping, and
handling, however your representatives at your customer service department feel we don't deserve our door. My wife has spoken with three of your customer service representatives, and has been told we need to send the
grill back before we get our door.
First of all, we did not order a grill, and your invoice clearly states so, Secondly, we were promised that this would be resolved, and a return label would be shipped to our home on 31 January, your reps name was
Derrick, that has not happened. My wife contacted your customer service department again, and was assured that an urgent request would be sent to your cooperate office, requesting our microwave door. On this day of 12
February, and Carmen was the representative of the day. Carmen stated: she would send an urgent request message to the corporate headquarters to send a label and the part out ASAP! However, that has not happened, and we still have no door to our microwave.
Today, my wife has spoken to Ivan K., who assured her that customer service is not his forte, and he is only there to collect a check, which is unacceptable by my standards. Also, she spoke with Derrick again, who
disavows any conversation he had with her, and even went so far as to hang up on a customer. We are not some derelicts off the street, and know my rights, so this is what needs to happen. Someone from your customer service
department needs to get the item that we paid for, along with shipping and handling, and just stop collecting a check, and send it out, or we can talk with someone who will not accept your negative views on customer service.
This may seem to be a game to you, however, customer dissatisfaction will be a lot worse then company dissatisfaction.
I need a response from your organization within 24 hours from receipt of this email, or I will start the proper proceedings against your company, have a nice day. (ror redacted phone number for security purposes)
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