Jenn-Air, the name is supposed to be the ultimate, the top of-the-line in home appliances. I purchased the entire Jenn-Air Professional suite: Dual Gas Range, Dishwasher, & Over the counter Microwave.
Waited the 3 weeks for it to be shipped and installed. Then tragedy struck.
The microwave has two latches inside the door which keep it closed, the bottom hook fractured and now the unit is non-functional. This happened on October 14th.
Maytag is the authorized repair for Jenn-Air, I called them, explained the problem, the bottom hook inside the door broke. And they scheduled a repair man to be out at my home in 2 weeks. As scheduled the guy comes in, looks at the microwave, "Yup, the bottom latch sure enough is broken, we will have to order it. Should take about two weeks". DUH! I told them it was broken when I called to schedule the repair, so since then, I have waited, called to find out the part has not come in yet, was told to wait some more, etc. Now Maytag tells me it MIGHT be in by January 18th. That I should wait until then and if I have not heard from them by then to call then back. Oh, by-the-way, when calling customer service expect to wait a minimum of 45 minutes before you actually speak to someone. Their supervisor never picks-up the phone unless you wait an additional 45 minutes too.
E-mails to Jenn-Air customer support are not answered either. I know I have sent 10 and each time I get an automated response "Thank you for your e-mail, someone will reply back to you within 3 business days..."
Bottom line, my microwave broke within 2 weeks after being installed, and Jenn-Air will not fix it.
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