Usacomplaints.com » Electronics and household app. » Complaint / Review: Verizon, ESBI - Unauthorized $12.95 Voicemail Monthly Fee on Grandparents Bill. #205853

Complaint / Review
Verizon, ESBI
Unauthorized $12.95 Voicemail Monthly Fee on Grandparents' Bill

?? VoiceXpress Voicemail?

My name is Stacy and I am reporting rip off fraud for my 80 year old grandparents that are living on social security and taking care of a 10 and 14 year old..

We have recently received our phone bill and there is a charge for voicexpress voicemail monthly fee for $12.95 that we did not consent to. My grandmother refuses to pay this bill. I called the number for ESBI @ 888-295-3724 and the woman told me the systems were down. Then I went to the website they had on the bill and there was nothing, but an email you could write to god knows who.

I am really disgusted with this matter because after I started looking on the internet and seeing other complaints regarding this it really upset me.

Could you please check on this matter and let me know.

Sincerely,
Stacy (regarding: Cora & Wilson)



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