I really enjoyed the SIRIUS servie which makes this whole ordeal more painful. My first radio broke a few months after I got it. I got a replacement thourh Radio Shack. Then a few months later that unit broke in the same manner as the first.
Now the nightmare begins.
So I called SIRIUS to get a replacement. They asked for my address and I was shocked to learn that despite calling a month prior they still had my old address on file. I changed my adress again and proceeded with my claim. Here is where I experienced something I've never experienced before, the customer service people told me there was no supervisor available to help me. So we just sat in silnce on the phone. They finally agreed to transfer me to a supervisors voicemail. Of course they never called me back. So i started it all over again the next day luckily I was able to find a supervisor.
They promised me one kind of radio within 10 days. Well, it never arrived, only to find out it was shipped to my old address of course. And it was a different radio than what they promised me! So I called again, and after many hoops I got a replacememnt sent overnight. This one, it didn't even work right out of the box. So I sent them back the replacement one and the old one. Now I have nothing. Despite receiving delivery confirmation of my return SIRIUS has no information about it they tell me.
Not only was it a customer service nightmare, but they ripped me off, I paid for a unit and because of theiur units not wokring I am left with ZERO well within the warratny period.
And the kicker, despite cancelling my account I keep getting e-mails and phone calls from them telling me about specials they have for valuable customers like me! LOL they are a mess and totally ripped me off.
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