Usacomplaints.com » Electronics and household app. » Complaint / Review: Sears - Refrigerator - Poor item, poor Customer support!. #197584

Complaint / Review
Sears - Refrigerator
Poor item, poor Customer support!

I got each day from function to obtain a shipping of the fridge about the night of Thursday November 30th. I had been delivered a item. I observed on Thursday that my food had all ruined and dripped that prior night throughout my rug and home floor. I dropped about 200 bucks worth of goods. The fridge they delivered me was damaged and not blew cold-air. I named customer support and was transferred often. From devices to shipping to preservation all stating they were not those that were to assist me. They extended pointing hands at one another with no one taking responsibility. I actually had people informing me that perhaps used to donot understand how to place the heat about the refrigerator as well as in one situation I had been asked accusingly why I waited so-long. I got disconnected or hung-up on twice. I had been so mad I went right down to the sears and required to talk to somebody personally by what would be achieved. I'd one supervisor (leroy I believe) inform me he was heading house in 5 minutes and may not support me. I waited 10 units for another person to assist and also the choices directed at me was to hold back 3 months for another fridge in the future in or even to obtain a fix guy in the future out and repair it my completely new refrigerator. I named preservation plus they explained I'd to hold back per week for that next available individual. I had been mad. I had been delivered a poor item and today I'd to hold back per week for anyone to repair a fresh item that I'd taken care of. I requested to talk to a boss where the lady Katrina whom I had been talking with moved me to MORGAN. He was really hostile right from the start, declined to provide me his complete name and informed me they truly are was practically nothing he might do for me personally. That I had been attached with my food dropped, they'd not pay me, that I had been attached clearing up the clutter, which I'd to hold back per week before my refrigerator could be set. After I hung-up I requested supervisors in the shop to provide me several to contact to protest concerning the insufficient support I had been being provided by which he responded "Its a country-wide assistance, they truly are isn't any one for you really to protest too." After I stated I had been likely to obtain a lawyer was after I was provided a little loner refrigerator that possibly suits in regards to a gallon of dairy and chilly cutts before fix guy might emerge.


Offender: Sears - Refrigerator

Country: USA

Category: Electronics and household app.

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