Complaint / review text:
I bought an amplifier/receiver, Denon AVR1706. It malfunctioned after just a few months. I was told to bring it in to the local Ultimate store for warranty service. On Sept. 6,2006 I did bring this equipment in to the Park Meadows, Colorado store... And now after THREE MONTHS!!! I haven't gotten it back.
I have repeatedly talked with the sales agent and the "Ultimate Solutions" group. I had been promised a replacement when it was in for repairs over a month. Never happened. About a month ago, I requested a refund. Yep... Never happened.
My last conversation was this morning with Jeri (about my fourth contact with her) at your Ultimate Solutions department (phone 303-412-2500 x2621). She put me on hold, at great length, and I finally had no choice put to hang up the phone.
I understand the problems... I even talked to the local repair shop where it was sub'd out by Ultimate for warranty repair... I also talked with Denon. (Basically, the problems have to do with poor technical training at the repair facility, along with their lack of spare parts, coupled with Denon's abject failure at warranty support, along with terrible customer service and lack of empowerment from Ultimate's employees.)
But, after 3 MONTHS without music, surround sound, etc. At my home... Where does this leave me, as a customer?
So far, I have been patient, polite and business-like in my attitude toward everyone with whom I've dealt with on this matter. Now, I am "mad as hell and not gonna take it anymore!" (to coin a phrase).
There "Ultimate Solutions" is a joke. I would just like them to stop pulling my chain and refund my purchase price.