I bought a Rio800 Extreme MP3 player. One month later it broke and I spent about 2 weeks with technical support trying to fix it.in the end they wanted me to send it back for repairs.
4 months after I sent it i wrote back asking what had happened to it. I received an email saying that nothing had been done about my player, but they would look into it. I received a new player in the mail a couple days later, but a different model: a model that costs $170 rather than the $390 version I had.
They told me they don't make the larger player anymore and therefore could not give me one.in addition, if I wanted the cable to connect it to my computer (so i could use my new player) i would have to send them a check to cover the costs of sending the piece
Erik
Boston, Massachusetts
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