Beware of Best Buy and their pricing games. While they state they have a 30 day price guarantee policy, getting them to honor this policy does not happen on high dollar ticket items. So far I've had store managers agree to refund difference in price on a Plasma TV. After almost 6 weeks of waiting, the manager stated he had forgot and he couldn't issue a refund due to the amount of time that had passed but he would issue me a Best Buy gift card with the huge $ difference on the gift card. Now it's been another 6 weeks and still nothing. The Best Buy corporate office now states they will not match their price online if you bought the item in the store. From what Tony at the Corporate offices in Best Buy Co., Inc. 7601 Penn Ave. South
Richfield, MN 55423 Phone: 612-291-1000 Fax: 612-292-4001, states they do not match their own online prices in their stores. Best Buy offers reward zone certificates that are rewards for purchases, but can not be used for online purchases. They have a 30-day price guarantee but not for their own prices. The price of the Plasma TV just told to me by Tony at Best Buy Corporate offices was over $2500 less than 6 months ago, now the television is $1499 on their website. Even though their manager has stated a refund and then a gift card would be issued. Still nothing has been done. The fact is Best Buy is the easiest, accessbile retailer to buy these types of consumer electronics, however their Customer Service and follow through on their own policies is non-existent. If you want to find out about the real customer service of any Best Buy store, call and let the phone go to the customer service number... See how long it takes. Normally 10-15 rings. Go into a Best Buy store, just walk around the store for 2 minutes before you go to your area of interest. Notice that there are groups of Best Buy employees all over the store talking to each other, ignoring customers, and then notice how many customers are walking around in frustration because they can find no one to help them.
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