A Kenmore refridgerator was bought by me in February of in the base outlined shop. I've just had the applying for under six months. I went of city for 2 times, and came home on 7-6-06, to locate that my refridgerator had captured burning
I called the shop where I bought and was informed that I'd have to contact 1 800-473-7247 that we instantly completed. I described the problem about the different end-of the telephone towards the woman, as well as described that it must be changed, and the the applying was under guarantee. The woman informed me that she'd possess a support technology arrived at my house possibly on Sunday or Friday. I and I waited all day long and 30 P.M. On Sunday, respectively but still no body showed. I called the number again, and was informed that I'd a scheduled appointment put up for Friday, and they don't have support individuals focusing on Sunday. Since I have discoverd that my equipment had captured burning this had been 3 times. Obviously I'd dropped all the food which was saved inside it, due to the smoking that had filled-up both sides and also the harm. I had been really upset.
On Monday something technology, named and explained that he would lunchtime, and that he'd be-at my house next, he reached roughly 1:30 that morning, looked over the refridgerator, stated yes, poor element, and proceeded to help make the required calls. He couldn't achieve his boss, therefore he talked with Phillip, and named the shop where I'd bought the applying. Phillip informed the support technology, he could be speaking with his boss after which provide a phone to me. I waited until 4 pm, he'd not named and so I named him, he was at lunchtime. I questioned just how long he'd be there and was informed he could be there till 6pm. I got the images of my burnt appliance and went 25 kilometers towards the shop,
And talked with Phillip, and offered him the images of the applying, and described how annoyed that I had been, that I'd been without my refridgerator for the time being 5 times. He explained he might get together with his boss very first thing each morning, exactly the same time which I ought to have my refridgerator.
Nicely at 11:30 today Phillip named me and explained that his superivisor hadn't are available in however, which the moment he did, he'd be receiving anything arranged and he'd call be back. At 3:00 and so I named him he'd not named me back. I had been informed that he'd eventually got together with his boss, and that it'd been a mad evening, plus they needed to contact the Area director over-service, where I bought the applying which he required the return signal from my bill. I got ready to request when may I anticipate shipping and I was hung-up on by him. He was having a client, and I called back, he stated that I ought to expect delivery and named me back a couple of minutes later.
I've been without my equipment today for 7 days. I believe this is completely absurd. I can not actually maintain a gallon of dairy easily desired to with four kids in the home whom I've to get to consume, which can only just occur at night, since I've to sit down and watch for vacant claims, I'm greater than a little upset.
I'll not buy something from Sears, not really a set of sneakers. This really is exceptionally bad customer support, also it would go to display that no body truly cares concerning the requirements of anybody.
Truly,
Pamela
Axton, VA 24054
Shop specifics:
Sears
325 Piedmont Dr.
Danville, VA 24540
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