Poor reception and dropped calls near my home prompted me to drop them as a cell phone provider. All I wanted was for them to cancel the contract and we would part on good terms. I would pay what I owed, but no cancellation fee. Their claim was that they had excellent service throughout the area and I just made up the poor service to get out of the contract. I contacted the FCC and filed a complaint. I found the FCC to be Pro big business and anti individual. I got nowhere there except to get them to tell Verizon to come out to my home to check on the reception here. Verizon never came out and checked but told the FCC they did anyway. Also, while the complaint was open with the FCC Verizon was not allowed to take me to collection but they did anyway. Now I have their petty complaint on my credit history. Verizon was paid off but the credit history damage had been done out of sheer vindictiveness and revenge that I would file a complaint against them with the FCC.
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