I've been a loyal TracFone customer for about 3 years.
I've saved up about 529 hours of Airtime. I joined their AutoPay program to keep my phone alive. TracFone deducted $7.99 a month directly from my bank account.
They disconnected my phone, alleging that they never received my AutoPay payments. The bank confirms the money was paid.
I've spent several hours on the phone, over 3 days' time. TracFone refuses to acknowledge payment or to reinstate my phone.
They want me to buy yet more airtime before they will reinstate the phone. I have 529 minutes saved up, and they have deducted the AutoPay money from my bank account.
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