* dont use sprint pcs *
I decided to log on to sprint online tonight, to see that my pymnt for June. Its is 86.21 this fustrated me since I only pay around $50 in the past and I recently got a cheaper plan in April. So I decided to call them. Every question I ask she kept saying "I dont have the information available at this time".
Then she goes onto to say that the reason why my bill is so much this month is because I apparently went over my minutes. And this dumb-founded me because as I told her, the only person I talk to on a regular basis is my boyfriend on my lunchbreak and only talk for about 5 minutes. Thats only about 100 minutes a month TOPS. She then said that i used my wireless minutes too much, I advised her that I use it once a day if that and only to send 1 or 2 texts message to my boyfriend.
She then kept giving my answers that werent helping at all. So I requested to speak to her supervisor. After being on hold for 10 minutes this KID gets on the phone, he sounded like he wasnt even 18. And he kept saying the same damn thing she was saying. So finally! At getting no where I said "I would look at my bill when it gets here and ill pay the *&^%ing thing if i see fit but you better believe that at midnight on September 6th Ill be calling you again and terminating my 1yr contract with u for good" He didnt say much about that.
Oh, and I did ask about that $3 charge to you if you speak to a cust serv rep, he said "Everything you need from a cust serv rep you can access online and on your phone"... IF THIS IS SO THEN WHY DO THEY EMPLOY CUSTOMER SERVICE REPS??? If we "can get everything we need" from a computer and our phones?
— A very very angry customer
Carly
Wilmington, Delaware
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